Account & Data Deletion

Account & Data Deletion

Last Updated: February 6, 2026

At HitchHive, we respect your right to control your personal data. This page explains how you can delete your account, request a copy of your data, or exercise other rights under the General Data Protection Regulation (GDPR). You do not need to be logged in to submit a request.

What Happens When You Delete Your Account

When you request account deletion, the following actions are taken:

• Profile information removed — your name, bio, profile photo, and any other personal details are permanently deleted.
• Location history erased — all location data associated with your account is permanently deleted.
• User content removed — posts, photos, and other content you created within the app are permanently deleted.
• Account permanently deactivated — your account is closed and cannot be recovered.

Data That May Be Retained

In limited circumstances, we may be required to retain certain data even after your account is deleted:

• Transaction and billing records — if you made purchases through the app, we may retain financial transaction records for up to 7 years as required by Belgian tax and accounting law (Code des sociétés et des associations / Wetboek van vennootschappen en verenigingen).
• Legal obligations — data necessary to comply with a legal obligation, respond to legal claims, or fulfill regulatory requirements may be retained for the period required by law.

Any retained data is kept only for the specific legal purpose and is not used for any other reason.

Active Subscriptions

Deleting your HitchHive account does not automatically cancel any active subscriptions. Before requesting account deletion, please cancel your subscription directly through:

• Apple App Store: Settings > [your name] > Subscriptions > HitchHive > Cancel Subscription
• Google Play Store: Google Play > Payments & subscriptions > Subscriptions > HitchHive > Cancel subscription

If you do not cancel your subscription before deleting your account, you may continue to be charged by Apple or Google.

How to Delete Your Account

Option A: Delete From Within the App

The fastest way to delete your account is directly in the HitchHive app:

1. Open the HitchHive app and go to Settings.
2. Tap Account.
3. Tap Delete Account.
4. Confirm your decision when prompted.

Option B: Request Deletion by Email

If you no longer have access to the app or prefer to request deletion by email, send a message to:

Email: maccus@marcwiner.com

Please include the following in your email:

• Subject line: Account Deletion Request
• Your registered email address (the email you used to sign up for HitchHive)
• Any additional information that can help us identify your account

What to Expect After Your Request

1. Confirmation: You will receive an email confirming receipt of your deletion request within 48 hours.
2. Processing: Your account and personal data will be deleted within 30 days of your request, as required by GDPR Article 17.
3. Final notification: You will receive a confirmation email once the deletion process is complete.

Other Data Requests (GDPR Rights)

Under the General Data Protection Regulation (GDPR), you have additional rights regarding your personal data. You can exercise any of the following rights by emailing maccus@marcwiner.com with the relevant request.

Right of Access (Article 15)

You have the right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data along with information about how it is used.

Right to Data Portability (Article 20)

You have the right to receive a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format (such as JSON or CSV). You may also request that we transmit this data directly to another service provider, where technically feasible.

Right to Rectification (Article 16)

You have the right to request correction of any inaccurate personal data we hold about you, or to have incomplete data completed.

Right to Restriction of Processing (Article 18)

You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of your data or assess a request to object to processing.

Right to Object (Article 21)

You have the right to object to the processing of your personal data where it is based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your rights.

How to Submit a Data Request

To exercise any of the above rights, please email us at:

Email: maccus@marcwiner.com

In your email, please include:

• Which right you wish to exercise
• Your registered email address or other identifying information
• Any details that help us locate your data

We may need to verify your identity before processing your request. We will respond to all valid requests within 30 days. If a request is particularly complex, we may extend this period by up to two additional months and will notify you of the extension within the initial 30-day period.

Contact Information

HitchHive is operated by:

SRL MACCUS
VAT: BE 1005.438.850
Email: maccus@marcwiner.com
Website: https://hitchhive.app

Right to Lodge a Complaint

If you are not satisfied with how we have handled your request, or if you believe your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Autorité de protection des données (APD) / Gegevensbeschermingsautoriteit (GBA)
Rue de la Presse 35 / Drukpersstraat 35
1000 Brussels, Belgium
Phone: +32 2 274 48 00
Email: contact@apd-gba.be
Website: www.dataprotectionauthority.be